Shipping policy

Returns & Refunds Policy

Each item is made to order just for you — which means we don’t hold stock or resell returned items. Because of this, we do not accept returns or exchanges for change of mind, wrong size selection, or accidental orders.

But if something's not right, we’ll fix it.

✅ What We Do Accept

We’ll happily offer a replacement or full refund if:

  • Your item arrives damaged

  • There's a manufacturing defect

  • You receive the wrong item or size

  • Your order gets lost in transit

Please contact us at gumleavesandgrass@gmail.com within 14 days of delivery with:

  • Your order number

  • A clear photo of the issue

We’ll take care of the rest — including free return shipping if needed.

⛔ What We Can’t Accept

  • Change-of-mind returns

  • Orders placed with the wrong size, colour, or design (unless the error was on our end)

  • Returns after 14 days of delivery

We encourage checking size guides and product details carefully before placing your order.

🪡 Quality Guarantee

We partner with trusted print providers who uphold high quality standards — but if something slips through, we’ll always make it right.